Shipping policy
Shipping Policy
Last updated: 02 Feb 2026
Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
If we are experiencing a high volume of orders, processing may take slightly longer — in that case, we’ll keep you informed.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Domestic shipping: 5–10 business days
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International shipping: 10–20 business days
Delivery times are estimates and may vary depending on location, customs delays, or carrier issues beyond our control.
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.
Customs, Duties & Taxes
International orders may be subject to customs duties and taxes imposed by your country. These charges are not included in the item price or shipping cost and are the customer’s responsibility.
Delays
We are not responsible for shipping delays caused by:
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Customs clearance
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Weather conditions
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Carrier issues
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Incorrect or incomplete shipping addresses
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact at waerator@gmail.com within 7 days of delivery, and we’ll be happy to assist.
Contact Us
If you have any questions about shipping, feel free to contact us at:
📧 windro.shop/pages/contact